Online Casinos Terms And Conditions

By Ryan White Updated: March 2023

Have you ever asked yourself what all those terms and conditions found at online casinos actually mean? You wouldn’t be the only one! Many people find it difficult to grasp the legal mumbo jumbo that is often included in these documents with fine prints. In this post, we’ll break down some of the most important information for you. You will learn what each term means so that you may feel more confident next time you are ready to play at an online casino. Without further ado, let’s get started!

Why Do Online Casinos Have Terms and Conditions? 

While all online casinos have dedicated terms and conditions sections, not all players know why these exist. Most people do not take the time to read the terms and conditions and understand the fine print before playing their favourite casino games online. 

Nonetheless, the terms and conditions, are a part of the service provider’s requirements, they help the user understand what is required by both parties. They are used to protect both players and casinos and read like a contract between both parties. Casinos explain how they operate so players are clear about what type of establishment they are playing at.

Restrictions and Limitations Defined In T & C’s

Casino terms and conditions, therefore, contain all the permitted and prohibited actions that players need to know of, along with clear restrictions. These policies also contain limitation clauses that allow casinos to put outright bans on players’ winnings when generated from regions where gambling is outlawed.

There also may be restrictions placed by software companies and game providers. You should know in advance if you can play the games that count towards your winnings.

Where Can I Find Online Casinos Terms and Conditions? 


Most casinos clearly mark their terms and conditions in the footer section. Others may include them in the player account segment. On rare occasions, they may be part of a separate link available to players once they are done registering an account. Always get in touch with customer support if you are having trouble locating the terms and conditions. Terms and conditions are there to support the customer.

The Know Your Customer (KYC) Explained 

Many online casinos will want to know your personal details as proof you are a paying customer. Most casinos require players to send proof of identity along with payment information upon requesting a withdrawal of funds. This is a security measure used to check players are exactly who they claim to be in order to avoid fraud, money laundering, and underage gambling attempts. This proof is requested through a Know Your Customer (KYC) request issued by all licensed casinos. 

The KYC policy verifies players’ ages prior to allowing them to make any deposits, access free games, redeem bonuses, or play using their own funds or bonus money. The same policy asks players to verify their name, date of birth, and home address using copies or scans of utility bills, passports, photo IDs, and the front and back of cards. 

Failing to offer this information may force a casino to restrict an account until all conditions are met. Usually, the KYC documents only need to be submitted once. If a casino detects any type of suspicious account activity, it may require additional information.

Casino Games and Pokies Terms and Conditions 

Casinos use specific terms and conditions attached to their table games and pokies. They provide important information regarding the return to player (RTP) ratings of games. RTPs stand for the theoretical chances of winning that a player has in a certain game. The same terms discuss the excluded countries and players that cannot access the casino’s real money games. The same goes for any excluded games or software providers that are not available for players in some countries. 

There are also special casino games and pokies terms and conditions explaining what happens in case of a technical failure. For example, what would occur if an online slot game or a poker game would freeze, lock up, or lose connection during gameplay? 

Terms & Playthrough for Casino Bonuses Explained 

Casino bonuses have a series of terms and conditions attached to them, along with the wagering requirements. They are all mentioned in the T&C. 

Playthrough Requirement

Also known as wagering or rollover, it informs players how many times in a row they must wager the bonus funds, their stake, or a mix of the two to be allowed to cash out winnings. A $100 bonus with 20x playthrough translates to the player having to wager the bonus 20 times ($100 x 20) in order to be allowed to withdraw the winnings. 

Time Limits 

Casinos also set time limits that players must comply with to redeem their bonuses and know for how long they are valid. Some casinos allow up to seven days for all rollover wagering requirements to be fulfilled. Others have shorter time limits for wagering requirements. 

Maximum Limits on Winnings

Maximum winnings limits are used to cap the winnings that a player can keep from using a bonus. They are used to stop players from winning large amounts using free casino money. 

Game Weighing 

Bonus T&Cs also include specific game weighing restrictions. These refer to the games that can be played to fulfil the wagering requirements. The percentage of the stake that will contribute to the rollover requirement depends on the selected game. Usually, 100% of the wagers on slots contribute to complying with the wagering requirement. Table games have lower figures for stakes, generally reaching 10%. Stakes on certain games may not contribute towards fulfilling any wagering requirements.

The Risks of Not Understanding Casino Terms and Conditions

Not knowing or understanding all the T&Cs of a casino may prevent you from fully enjoying your experience. You may be prohibited from playing certain games, redeeming specific bonuses, or cashing out winnings by failing to fulfil all wagering requirements. You may also be confronted with a payout limit or a problem using certain withdrawal methods. 

Read All Casino T&Cs and Start Playing!

Now that you know what to look for in a casino’s T&Cs, start exploring new online casinos from our select list of recommendations. Enjoy the security of knowing what to expect and boost your chances of winning and cashing out your money.