How We Rate & Review Online Casinos

Updated January 20, 2026

Our casino rankings are based on a thorough and objective evaluation of key criteria. We assess each casino's security, game selection, bonuses and promotions, payment methods and terms, customer service, and overall user experience. We also verify each site's reputation among players.

Our casino rankings are regularly updated to reflect industry changes and casino terms, ensuring our users receive the most accurate information.

These are the main steps of our review process;

Safety measures and player protection

This is by far the most important parameter we consider when compiling our rankings. The security and safety measures employed at an online casino influence the final rating of a given casino. A site with a low level of security will rank low in our rankings, and may even end up on the list of casinos to avoid.

Game selection

What's a casino without a solid gaming offering with plenty of pokies? This is a key factor in achieving a high ranking. We consider the size and diversity of the offerings, informing whether even more demanding players will find something to their liking on a given site.

Bonuses & Wagering

This is a crucial prerequisite when evaluating any casino. Since most casinos ultimately make money from their players, bonuses and promotions are a fair form of reward. They provide players with more opportunities to earn money and allow them to bet with lower risk.

Deposits & Withdrawals

Casino payment terms should be fair. Reputable online casinos should allow players to deposit and withdraw on demand, without any additional hassle. Popular Australian payment methods we highlight include bank transfers, e-wallets, credit/debit cards, and cryptocurrencies.

Quality of customer support

This aspect of casino operations is just as important as safe gaming. Players should always feel at home when visiting an online casino. They should be able to ask questions, and the customer support team should respond quickly. We carefully evaluate this aspect of casino operations: we check the response time to questions and whether the answers are comprehensive.

What players say

Our review process includes researching what real players think. If most players give a good review, our rating will probably be good too. If players say they did not receive their winnings, found the rules unclear, or had to wait too long to get their money, we look into it further and decide whether to add them to our list of banned operators.

Testing and Overall Experience

Our editors create one or even several accounts to familiarize themselves with the casino. We make a deposit and verify the terms and conditions for deposits and withdrawals. When testing casino features, we also check the following elements:

Registration process
Deposits & withdrawals
Live casino experience
Ease of finding your favorite games
What responsible gambling tools can you set yourself
How easy it is to claim your bonuses
That the casino account can be closed without any delays

Review Stars Explained

★★★★★ 5 stars is the highest rating

They meet all our rules and are known for being safe and high-quality.

★★★★ 4 means the casino is good overall

These sites are safe and offer good games, but they do not get the highest scores in every area.

★★★ 3 means the casino works well

These sites are just okay, not great for Australian and New Zealand players. You can probably find a better-rated site, but your money and information should still be safe here.

★★ 2 means disappointing

A disappointing site is not a place we recommend for Australian players. We cannot promise your safety, and games may not always follow the law.

★ 1 = don't play here

These are the lowest ratings a casino can get. These operators are usually on our list of banned casinos and we strongly suggest you do not play there.

See all casinos rated by Truebluecasinos

How We Rate & Review Online Casinos

Testing and Overall Experience

Review Stars Explained

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